Category: Airlines

While safety is a key part of airport ramp operations, the complexity of ground operations often results in accidents, many of which could have been prevented. According to the Flight Safety Foundation, 27,000 airport ramp accidents and incidents occur every year across the globe, or one per 1,000 departures. These incidents translate into about $10 billion in costs every year for airlines.

What causes airport ramp accidents?

Human error continues to be a major cause of preventable airport ramp accidents. Among the most common human-error-related safety issues that may lead to an accident are:

• Speeding
• Unsecured luggage
• Personnel movement in restricted areas
• Not following safety protocols

Why do airport ramp accidents occur?

Speeding

Despite speed limits that apply to all apron vehicles, many drivers travel too fast, which can increase the odds of an accident. Some vehicles that operate on the ground are heavy—too heavy to stop quickly if they are violating speed limits.

Airports and airlines can reduce speeding violations using various technologies that track how fast each vehicle travels on the apron. Synaptic Aviation’s AI technology can track unsafe driving habits on the apron, alert in real-time about it, and prevent it from reoccurring while allowing ground operations personnel to review and learn from mistakes.

Unsecured Luggage

Improperly loaded luggage can become unstable during transit. If a piece of luggage falls out of the cart transporting it to or from the aircraft, it becomes foreign object debris (FOD). If it is undetected or if personnel fail to retrieve it in a timely manner, it can cause accidents and injuries to others driving on the apron.

AI technology from Synaptic Aviation accurately detects pre-arrival FOD walks and alerts the relevant parties to help them keep the apron clear and safe.

Personnel in Restricted Areas

In a perfect world, ground support personnel would not enter into restricted areas, but it still happens quite often. For instance, if they are in a rush, they may drive GSEs near the jet engines or under the wings of an aircraft to cut down their time. Doing so not only increases the risk of damage to the aircraft and GSE but also could put ground support lives at risk.

Preventing movement within restricted areas can be difficult because it can happen fast. However, with AI technology that detects movement in predetermined restricted areas, ground support managers can show their crew when these mistakes happen to help them learn from them.

Not Following Safety Protocols

Complacency is often the root cause of many accidents on the apron. Unfortunately, excess confidence hunts experienced workers and new hires alike, and what seems to look like unnecessary or redundant but necessary tasks are ignored resulting in injuries and costly damages. Making safety stops before approaching the aircraft with a vehicle or following the correct driving patterns in the proximity of the engines can add unnecessary time or complexity to each task but those procedures were implemented for a reason. With the use of Ai technology on the ground, it is easy to detect risky behaviors and take steps to prevent them before they become habits.

Training personnel about the consequences of ignoring safety protocols can help mitigate future occurrences. It is critical for everyone working on the apron to promote a culture of safety and our AI technology helps to ensure that team members on the ground have the necessary tools to learn about the risks and the common mistakes in their environment. With a smart video database and notifications that are triggered in real-time, it is now possible to provide relevant feedback to put safety at the center of what they do.  

Synaptic Aviation for Better Safety Monitoring

Interested in learning how Synaptic Aviation can help you and your team stay safe on the apron? Request a demo at synapticaviation.com or contact us at 844-505-4496.

Why are flights being canceled? As we head into the hot summer months, flights may be impacted by excessive delays and cancelations.

With the release of the Intergovernmental Panel on Climate Change’s report on the state of the climate, it is clear that a concerted effort is essential to slowing the effects of rising temperatures across the globe. In the report, which the IPCC released in February, scientists warn of irreversible damage if we fail to take significant measures over the next decade to curtail emissions.

More immediately, the aviation industry is already seeing some of the effects of rising temperatures impact airlines and customers.

Why are flights being canceled? Temperature rises make it difficult to take off.

In the world’s hottest locations, extreme heat can make take off all but impossible because the air becomes too thin to support an aircraft. Over the past several years, however, cities in more temperate regions—think Seattle, Portland, and London—have experienced these heat-caused hiccups more frequently.

Just last June, the Pacific Northwest experienced record-breaking temperatures that pushed the mercury to 130 degrees on the tarmac. An airplane’s ability to take off is not the only obstacle to an on-time flight—those working on the tarmac must take more frequent breaks to avoid overheating, which can extend the time it takes to ready an aircraft.

How the Aviation Industry Is Responding to Climate Change

In March of 2021, Airlines for America, the trade organization that represents the major U.S. airlines, announced that its members had pledged to achieve net-zero carbon emissions over the next few decades. To address climate change, airlines are partnering with carbon offset programs, using sustainable aviation fuels, and investing in carbon capture technologies to bring carbon levels down.

Manufacturers are also investigating whether battery- and hydrogen-fueled aviation is possible. While the commercial availability of these technologies is still far off, some industry leaders have made great strides. For instance, in September, Rolls Royce conducted a 15-minute test flight of a small electric plane that could lead to short-distance air travel in the near future. Airbus has also said it plans to develop hydrogen-powered airplanes by 2035.

Airports and ground handling service providers are also making an effort to cut emissions. Aircraft are not the sole producer of carbon emissions in the aviation industry. Ground support equipment vehicles today primarily employ combustion technology. However, many service providers are pledging to phase out combustion engines for more climate-friendly electric vehicles.

Another Way to Cut Carbon Emissions in the Aviation Industry

Cutting carbon emissions is critical if we hope to avoid permanent damage to the climate. The aviation industry needs to use all of the tools available if we hope to leave the planet in good shape.

At Synaptic Aviation, we are committed to helping you achieve your emissions goals. Interested in learning how our AI technology can help you reduce fuel burn and become more efficient? Schedule a demo today at 844-505-4496, or contact us on our website.

How has the airline industry changed? For most, it hasn’t changed nearly enough. Here’s why the industry is ripe for disruption.

According to a 2021 article from McKinsey, airlines are poised to experience five major changes after the pandemic. Among those changes, we will see a greater disparity in performance between airlines.

The solution? For one, invest in technology. “Becoming better can necessitate investment,” the authors write. “Even though many airlines find themselves in financial straits, we recommend investing more in IT and digitalization, not less.”

Beyond improving the customer experience with better check-in and boarding processes, carriers need to invest in “analytics, which involves, among other efforts, using data in smarter ways to enhance decision making, requiring some investment but yielding significant payoffs.”

Many people in our industry are starting to realize just how much opportunity there is for new technologies to improve how we do things. To demonstrate why it’s time for airlines to start emphasizing the use of technology in our processes, let’s take a look at the history of another industry.

How Has the Airline Industry Changed? Let’s Compare Air Travel to Auto Manufacturing

One way to see how far the airline industry still has to go is to look at the history of automobile manufacturing.

Henry Ford’s major contribution to auto manufacturing was the conveyor belt assembly line system. Thanks to this innovation in the early 20th century, instead of hauling their tools from car to car or alternatively towing each vehicle along the line, assembly line workers could stand in one place while each car came to them, which increased production substantially.

Fast forward a few decades and robots were already a part of the picture. Since the 1950s, car manufacturers have used automation on the assembly line to assist with production. In 1961, General Motors installed their own version of a robotic manufacturing arm. Then in 1969, Victor Scheinman, a Stanford Engineer, created a six-axis robotic arm that could assemble different parts in a repetitive pattern.

Still, even with the introduction of all this technology, human employees did the majority of the work on the line.

For some car manufacturers today, the opposite is true—the majority of the work is now automated. For instance, Tesla uses up to 200 different robots that complete various tasks on its assembly line.

Compared to how far auto manufacturing has come, airlines need to start embracing available technologies. Not much has changed in the last 40 years. For example, if you were to look at how airlines handled boarding and baggage loading in the 1980s, the only significant difference would be the fashion. The processes were, for the most part, exactly the same.

How Airlines Can Stay Competitive

Airlines today need to deliver value to customers if they want to stay competitive. Delays, cancelations, and inefficient processes are three of the biggest criticisms passengers have levied against airlines. If airlines can find a way to reduce delays and cancelations, as well as improve their overall processes, including turnaround time and ground operations, they will be well-situated to stay ahead of their competitors.

Are you ready to bring your airline’s processes up to speed? Request a demo or contact us at 844-505-4496 to learn how our AI technology can help you give your customers what they want.

How is AI supporting airport-airline optimization efforts? This article explores an answer.

Industry commentators have shared a common concern during the COVID-19 pandemic: we need to be more tech-savvy and adaptable to survive a new world order.

We propose a quick exercise: when you decide to fly again, and you are in the boarding area of the departing gate, peek outside the window and see the work happening around the aircraft…notice if anything has changed since the first flight you ever took. Except for some technological advancements that help ground crews to be in control of baggage load-offload (so your bags are not left behind), you’ll be surprised to learn that ground operations use nearly the same methods, resources, and equipment that were introduced at the beginning of the jet age. That is ripe for disruption.

With recent advancements in AI, airport ground operations will suffer a transformation, and mostly because these emerging technologies track ground activities and deliver usable real-time information that results in tangible cost reductions and improve the passenger experience; AI has been proven to help mitigate delays and increase safety.

Airports and airlines need to prioritize including AI in their near-term optimization plans if they want to secure a path back to sustained profitability.

AI Increases Feedback to Help with Airport Optimization

Airlines can automate the collection of airport data and then intelligently analyze it to realize massive gains in efficiency.

As airports increase in size and travelers change the way they travel, small fixes in airport optimization will help make for a smoother boarding and loading process.

With continual feedback from AI systems, such as video playback capabilities and real-time alerts that allow operators to correct course, airports and airlines can see exactly where they can improve performance and create a plan to enhance their operations.

Get Better Insights into Planning

Emerging AI systems are showing their ability to provide recommendations, informed by data that would be impractical and virtually impossible to collect manually. With relevant insights provided by the data collected it is now possible to understand the true root cause of service disruptions and predict when they will reoccur.

Operators cannot only see where performance is best and where it is lacking but also how all the moving parts of ground servicing fit together. From aircraft loading-offloading and fueling to features that detect risky behavior that could lead to accidents and damaged equipment, AI helps create a full picture for users.

Flight Operations Are Getting Safer, but There’s Still Room for Improvement

Airport and airline safety has improved progressively in recent years. Unfortunately, airports are continuing to be built and operated with insufficient safety measures for passengers, pilots, and support crew members and it is not a surprise that most aircraft incidents and damages occur now on the ground. Collecting and exchanging critical safety data could allow airports to identify dangerous hazards before takeoff, increasing flight safety.

AI and Airport Optimization Example: Ground Operations

With easy-to-use AI tools for data collection, organizations can now ensure the safety of their ramp operations teams. With AI from Synaptic Aviation, users can receive a proactive alert of any safety or efficiency issues they are facing so they can relay information where it is needed. Our technology makes it easier for everyone to stay on the same page, improving ramp security measures considerably. For example, our AI can detect:

• Dangerous maneuvers around aircraft during loading and unloading
• Whether safety cones have been placed properly and in a way that maximizes efficiency
• Worker compliance with safety protocols

Airports will rely on AI tools in 2022 in order to optimize operations based on a variety of factors. Our tools use video sensors and vast amounts of data from the ground to identify where operators have gone wrong and how to fix mistakes in the moment to be able to recover.

Request a demo at synapticaviation.com or contact us at 844-505-4496 to learn how our AI technology can help you improve your airport operations.

How are airlines reducing carbon emissions? For some, the answer lies in artificial intelligence.

According to the International Council on Clean Transportation, commercial aviation creates about two percent of the world’s carbon emissions and 12 percent of carbon emissions produced in the transportation sector. While these numbers may not seem out of control, consider this – the amount of carbon passenger and freight airplanes add to the atmosphere is set to triple by 2050.

Reducing carbon emissions is one of the most popular topics among airlines and other trade organizations today, and many are setting aggressive targets to reduce overall fuel burn and find ways to offset their remaining CO2 footprint. With current projections indicating that demand for air passenger travel might exceed 10 billion by 2050, the time to begin addressing carbon emissions is now.

Many airlines are turning to technology to solve this problem. In this article, we discuss how AI technology, such as the technology available from Synaptic Aviation, helps curb carbon emissions.

How are airlines reducing carbon emissions using AI?

Thanks to AI technology, some airlines are seeing a massive reduction in the amount of fuel they burn (and massive savings on fuel costs). In the aviation industry, the goal of AI implementation is to help human decision-makers react quickly to variables. AI also helps predict when these variables may arise, which allows those operating the aircraft to reduce mistakes, which can lead to higher fuel consumption.

How AI from Synaptic Aviation Helps Reduce Carbon Emissions

Synaptic Aviation aims to help our clients lower their fuel consumption by giving them the tools they need to alert their teams to any challenges standing in the aircraft’s way so they can remove them. For instance, as the aircraft holds to approach the gate, our technology actively detects obstacles in the safety envelope and alerts the proper team members so they can respond quickly.

The less time an aircraft has to hold before approaching, the less fuel it will burn, which leads to lower carbon emissions throughout the year. Reducing the number and duration of aircraft hold events lowers engine and auxiliary power unit fuel burn. Our technology also alerts the proper team members when the ground assistance units are connected so the APU can be turned off more quickly.

Smart reporting reveals the percentage of time that the aircraft is being supported from ground units. This is an incentive for ground and flight crews to keep the APU off for as long as possible.

Perhaps even more importantly, with technology from Synaptic Aviation, you can track your carbon emissions so you can set goals and see where you can reduce fuel consumption. If airlines reducing carbon emissions can’t measure where they are being inefficient, trying to improve their numbers can feel like grasping in the dark.

Additionally, the ability to track ground activities and receive alerts in real-time helps to minimize avoidable delays, which in turn saves unnecessary fuel burned by allowing aircraft to push back on schedule without holding.

Want to be one of the airlines reducing carbon emissions? Get a demo of our AI technology.

At Synaptic Aviation, we strive to provide our clients with the technology they need to operate more efficiently and effectively. Our technology not only helps eliminate inefficiencies that result in unnecessary fuel burn but also allows you to track your savings against a benchmark. By implementing our technology, you can expect to improve your carbon emission numbers and become more efficient.

Interested in learning more about how your airline can reduce carbon emissions, save on fuel costs, and provide your customers with a better, more streamlined experience? Talk to us today to set up a demo of our AI technology and start doing your part for the planet while saving on fuel.

Why do flights get canceled and delayed? It’s often a complex puzzle that airlines and airports spend considerable time and resources trying to solve; in a quest to optimize their processes and minimize the impact of common disruptions, the actions taken often start with the wrong premise or try at best to solve the emergent problem but fail to address the root cause. It is nobody’s fault other than the lack of true, transparent, and timely “information” (not just data).

For airlines and airports, delayed and canceled flights cause customer dissatisfaction, and it’s no surprise why. Disrupted air travel is not only inconvenient—it can cost customers a lot in terms of lost time, missed opportunities, and incurred costs for lodging and transportation. If you want to keep your customers happy, you need to understand the true causes of delays and cancelations so you can work to prevent them from happening. Here are a few reasons why flights get canceled and delayed.

Why Are Flights Delayed? 3 Reasons

1. Late Arrivals: Late arrivals are a big reason for delayed flights. When one flight is delayed, it can produce a domino effect for each following flight that the aircraft is supposed to complete. Pilots may be able to make up time in the air, but more often than not, a single delay will have consequences for future flights.
2. Inefficient coordination of ground services: Preparing an aircraft for takeoff requires coordination between a lot of moving parts. As previously mentioned everything starts with being ready for the arrival routines; offloading/loading baggage and cargo inefficiently can have consequences for on-time departures. But that is only one piece of the puzzle. The aircraft must also be refueled, catering needs to restock food for in-flight meals, customers need to deplane swiftly so that cleaners can deliver a clean cabin for the next flight—the list goes on and on. Clearly identifying the critical path of service tasks and eliminating avoidable disruptions or minimizing their impact is the formula for success, the challenge is being alerted within seconds to allow time to recover from a disruption
3. Late deplaning or slow boarding: Airlines have spent millions in research aimed at finding the most efficient method to board an airplane, by rows, by type of customers, randomly, window seats first, etc. The truth is that the best methods shave-off only a couple of minutes while the most neglected but important part of the process is the deplaning upon arrival. Having an empty cabin enables certain processes to occur like fueling, cleaning, cabin provisioning, cabin crew checks, etc. only after these tasks have been completed successfully, passengers can be allowed to board. Connecting the passenger loading bridge timely is perhaps the most overlooked but critical process of an on-time departure following an arrival.

How Do Delays Turn into Cancelled Flights? 2 Reasons

1. Crew duty time: In some cases, delayed flights get delayed so much that they have to be canceled. Why? One reason lies in the time that delays take from the crew’s permitted duty time making them unable to continue to work. Keeping delays to a minimum is not only important for the purposes of maintaining an efficient schedule—long hours can also affect ground crew’s health and ability to work efficiently.
2. Curfews, landing restrictions, available landing slots or other limitations at the destination airport: Departing on time to certain destinations is so critical that a long ground delay can rapidly convert into a flight cancellation. For international flights, destinations with intermittent service (not daily) or the last flight of the day, these cancellations have tremendous customer impact and cost the airlines millions of dollars a year in compensation expenses. Mechanical Issues When mechanical problems arise during preparation for a flight, they must be addressed before the aircraft can take off. The time it takes to fix mechanical issues is often enough to make canceling the flight inevitable.

Why Do Flights Get Canceled and Delayed?

Get to the Bottom of Your Top Causes in real time and prevent the impact; The truth is you can’t reduce every canceled or delayed flight, but you can prevent a good number of them using the right technology. Our technology allows you to track and record ground activity and gives you real-time alerts when things don’t go according to plan, so you can correct the problem as quickly as possible.

Are you ready to reduce your cancelations and delays to keep your customers satisfied? At Synaptic Aviation, we are committed to helping you meet your goals. Request a demo at synapticaviation.com or contact us at 844-505-4496 to learn how our AI technology can help you reduce your delays and cancelations.

Can airports prevent holiday travel delays? The state of AI in the aviation industry suggests it is possible.

Flight delays cause considerable harm to airport customer satisfaction during the holidays. Even before the COVID-19 pandemic and the stress it put on the industry, holiday air travel was marked by hours-long waits at the gate and on the tarmac due to inclement weather–the number one reason for holiday travel delays–and other issues. While some things are beyond the control of airport managers and staff, the need for optimized processes is clear, and that’s where Synaptic Aviation can help.

Travelers dread flying during the holiday season, and not without reason, which means airport personnel need to do everything in their power to keep customers happy. The rise of AI in the aviation industry can help assuage travelers’ fears and increase customer satisfaction by reducing delays during the holidays.

Are certain locations more prone to delays than others during the holiday season?

While it might seem logical that airports located in cooler climates would experience more delays during the holidays because of snow and ice, according to a study conducted by Magnify Money, airports in warmer locations are not spared.

In the study, the airports with the highest reported percentage of delayed holiday flights between 2008 and 2017 were:

·   Chicago Midway – 61.5% of flights delayed

·   Chicago O’Hare – 61.6% of flights delayed

·   Newark Liberty – 62.2% of flights delayed

·   Denver – 64.1% of flights delayed

·   New York Kennedy – 64.8% of flights delayed

·   Houston Hobby – 66% of flights delayed

·   Oakland – 66.1% of flights delayed

·   Salt Lake City – 67.5% of flights delayed

·   Baltimore – 68% of flights delayed

With Houston and Oakland as outliers in these statistics, it is apparent that no airport is exempt from delays at one of the busiest times of the year.

How AI in the Aviation Industry Helps Mitigate Travel Delays

With increased reliance on AI in the aviation industry, airport personnel and managers still have a way to overcome some common obstacles that are under their control.

Here are a few ways AI can help reduce the occurrence of delays during the holidays.

Increased Safety

Injuries and equipment damage on the ground prior to takeoff can delay a flight significantly. AI in the aviation industry has come a long way in preventing injuries during loading. For instance, Synaptic Aviation helps eliminate unsafe driving on the apron, ensures ground crew are wearing all required safety equipment and clothing, and sends a warning when vehicles are improperly parked and loading bridges are not fully retracted.

Optimized Operations

Optimizing operations helps ensure smooth transitions between flights. With AI technology, airports can track the progress of loading and unloading, fueling, and catering services.

Real-Time Alerts

AI can also provide alerts to those who need to know when things go wrong. Synaptic Aviation’s technology allows airport personnel to set their own parameters for alerts so that they can correct course for common negative events.

Better Training

AI in the aviation industry also allows airports to customize their training depending on the most common mistakes. Trainers can use the video captured by Synaptic Aviation’s AI to demonstrate and correct improper procedures and mistakes that happen during operations.

AI in the aviation industry is more sophisticated than ever. Are you ready to implement it for your customers?

Ready to see how AI can improve your airport and keep your customers satisfied? Having the ability to understand immediately the root cause of your operational disruptions on the ground is priceless. Synaptic Aviation has the technology to provide the answers automatically and with no effort. Request a demo at synapticaviation.com or contact us at 844-505-4496.

Learn how to reduce aircraft turnaround time using Synaptic Aviation’s artificial intelligence tools.

Maintaining efficient turnaround processes is essential for airlines and airports to stay profitable. Ground support is under increasing pressure to reduce turnaround times while staying in line with safety procedures to avoid preventable accidents. With so many moving pieces, it can be difficult to see where ground handling operations can improve their efficiency.

Artificial intelligence allows for better insights into operations and safety and provides tools for better training and real-time monitoring.

How to Reduce Aircraft Turnaround Time Using Artificial Intelligence

1. Audit and analyze your operations.

2. Increase ground crew safety.

3. Add training resources for better insights.

4. Monitor aircraft turnaround in real time.

1. Audit and analyze your operations.

When ground support trams take risks or work inefficiently, turnaround time can suffer. Artificial intelligence that captures every moving part of the turnaround process can help you to find inefficiencies and correct them. With AI from Synaptic Aviation, you can search and review videos of your operations, which allows you to audit your procedures from start to finish and analyze how your team works together during turnaround.

2. Increase ground crew safety.

Accidents at the gate and on the apron, where 80 percent of accidents occur, cause significant delays. One of the key pieces of learning how to reduce aircraft turnaround time is maintaining high levels of safety. Adding AI to your operations allows you to catch accidents before they happen. For instance, if a crew member is driving unsafely around the aircraft, the AI will notify you so you can address the situation.

3. Add training resources for better insights.

In addition to auditing and analyzing the videos and alerts captured by Synaptic Aviation’s AI, you can use the videos to train your ground support crew in real-life situations. Whether you are training new crew members or reviewing procedures with those who have worked in the profession for a while, the videos the system captures will help you demonstrate good and bad practices to your team.

4. Monitor aircraft turnaround in real time.

Good communication is critical during aircraft turnaround. Not only does ground support need to work together to be efficient, but you also need to know when your team falls behind or makes risky decisions that could lead to an injury or equipment damage. Our AI captures data and alerts you in real time about anything you might need to know so you can direct your team to make up for lost time.

Learn How to Reduce Aircraft Turnaround Time with AI from Synaptic Aviation

Are you ready to speed up your turnaround times so you can stay competitive? Let us show you how our technology can give you the edge you need to keep your turnaround times at a minimum. Request a demo now or call us at 844-505-4496 so we can give you a tour of all that the latest AI technology can offer you.

Ground and ramp safety are paramount to all successful aircraft operations. Airport ramp accidents can derail success metrics, such as profit, environmental sustainability, and efficiency. The process to rectify these losses begins with a culture of accountability and safety automatically reinforced by an effective artificial intelligence tool, such as Synaptic Aviation.

The Dollar Cost of Airport Ramp Accidents

According to data compiled from several international airlines, the Flight Safety Foundation estimates that 27,000 ramp accidents and incidents occur globally each year. That amounts to one safety incident per 1,000 flights. The consequence of these incidents is airlines losing a whopping $10 billion per year. Much of these costs are related to flight cancellations, schedule disruptions, and maintenance costs, but they also incorporate medical expenses for worker injuries.

The largest concern is that many of these incidents do not meet the deductible threshold for insurance, which requires airlines to account for these costs out of pocket.

What Causes Ground Accidents?

To begin solving this issue, we must first determine the root causes behind these incidents. While the general cause tends to be human error, we have found that there are several specific factors that lead to airport ramp accidents:

• Violating ground safety procedures
• Disregarding worker fatigue
• Inadequate worker training
• High turnover rates for staff

Ramps contain a complex flurry of activity within a limited amount of space. Ground staff teams need to supply fuel, unload baggage, move cargo, and perform maintenance on aircraft in the same area.

While flight schedules often contain padding to try to account for delays, many delays occur due to preventable causes—and not solely due to uncontrollable factors, such as weather. A new approach is necessary: ground teams require more communication and accountability to get flights out on time. With this approach in mind, you can eliminate delays and become more efficient in your operations without the need to add bulk to your schedules.

How Does AI Mitigate Human Error?

Our Ramp Operations Optimization Tool (ROOT) covers several bases when it comes to preventing airport ramp accidents.

Track Unsafe Ground Crew Behaviors

Many unsafe behaviors result from worker fatigue. That is why AI acts as an additional pair of eyes to correct dangerous activities. From missing safety cones to FOD walks not conducted, our AI sends real-time alerts to team members and prompts them to correct their actions.

Promote Safe Aircraft Maneuvers

Many accidents occur due to aircrafts striking personnel or other objects on the ground, leading to injuries and airplane damage. Our AI tool can detect ramp obstacles and verify the presence of guide crews to promote safe aircraft driving. 

Valuable Crew Training

From arrival to departure, our computer vision technology captures details that are easy for ground crews to miss. Our AI cameras log events and record high-definition videos that get sent to a searchable database. Quickly and easily find videos to train your ground personnel and introduce a culture of safety.

Request a Demo Today

Resolving the root cause of your airport ramp accidents may seem complex, especially due to fast-paced work environments. Fortunately, our Ramp Operations Optimization Tool (ROOT) is easy to incorporate into your daily work schedules, largely because of its automated nature. Let us show you how simple and effective it can be to implement. Request a demo at synapticaviation.com or contact us at 844-505-4496.

Based on a telephone survey with 1,500 randomly selected U.S. airline customers, the 7th most used airline also proved to be the worst for customer experience—scores of poor customer experience made up 16.4% of their overall ratings. In the airline industry, a smooth and timely customer experience is the ultimate goal while your travelers are sailing through departures and arrivals. While airlines may still struggle in this respect, it provides an excellent opportunity for additional revenue. When forming an airline customer experience management strategy, an artificial intelligence tool like Synaptic Aviation may help you close the gap between customer use and customer satisfaction.

What Creates an Excellent Customer Experience?

Airlines have made great strides in curating an excellent experience through varied seat choices and elite dining options, but there is still much room for improvement in other areas. According to a 2019 Qualtrics study, there are five main reasons why a customer refuses to fly with an airline again:

1) 39% of customers cited lost luggage.

2) 38% cited hidden fees.

3) 35% cited flight cancellations.

4) 25% cited unfriendly flight crews.

5) 25% cited unclean restrooms.

Part of your airline customer experience management strategy must also include ways to appeal to the next generation of passengers. Millennials and baby boomers have different priorities when it comes to travel. Consider these statistics:

• Millennials are twice as likely to stop using an airline over a delayed flight.
• However, they are 25% less likely to stop using an airline over lack of legroom.
• Baby boomers are 2.5 times more likely to state that having no assigned seat was their biggest frustration.

How Does Artificial Intelligence Improve Customer Satisfaction?

Synaptic Aviation’s AI tool provides unprecedented visibility into the baggage loading process and insight into the landing, taxiing, or docking status of an inbound or outbound flight. This new clarity allows you to communicate effectively within your team and with customers, resulting in various new improvements:

Reduce Waiting Time for Passengers

As flight operations have improved, an upgraded Air Navigation System can now manage air traffic more efficiently. An aircraft can arrive earlier than anticipated, but there may still be delays on the ground that prevent passengers from reaching their layover flight or destination on time.

An AI-powered system like Synaptic Aviation can help airlines avoid these events by alerting ground crews about an inbound aircraft. The system should also issue real-time alerts in case an aircraft reaches the gate and the ground crew is not ready.

Keep Passengers Informed

One of the most frustrating events for passengers is waiting in an aircraft cabin with no indication of when they will be able to exit. After the aircraft parks at a gate, our AI tool can identify when the Passenger Loading Bridge (PLB) is not connected within a specified period of time so your crews can keep customers informed.

Improve Passenger Comfort

Oftentimes, passengers are left waiting in uncomfortably warm temperatures when ground crews do not connect the appropriate units to the aircraft. Synaptic Aviation’s technology alerts crews to prepare to connect ground power and air conditioning units on time.

Boost On-Time Performance

Through our AI, airlines can avoid or minimize common service failures before they turn into controllable delays. Better on-time performance leads to greater customer satisfaction.

Polish Your Airline Customer Experience Management Strategy

The use of artificial intelligence in aviation is often neglected in customer service, but a cutting edge partner like Synaptic Aviation can help you implement a technological solution with ease.

Ready to test our AI? Let Synaptic Aviation show you how simple and effective it can be to implement. Request a demo today at www.synapticaviation.com or contact us at 844-505-4496.